Question 1

How do I book an apartment?

Accepted Answer

You can book directly through our website by browsing our apartments and clicking 'Book Now', or contact us via email or phone. We'll confirm availability and send you a booking confirmation within 24 hours. Direct booking means no platform fees — you always get the best price with us.

Question 2

What is the cancellation policy?

Accepted Answer

Free cancellation up to 7 days before check-in for a full refund. Cancellations made 3-7 days before check-in receive a 50% refund. Cancellations less than 3 days before check-in are non-refundable. We understand plans change — contact us and we'll do our best to accommodate you.

Question 3

Is there a minimum stay requirement?

Accepted Answer

The minimum stay is 2 nights for most apartments. For holiday periods and special events, a minimum of 3 nights may apply. For longer stays of 30 days or more, we offer discounted monthly rates — contact us for details.

Question 4

How does self check-in work?

Accepted Answer

All our apartments feature smart lock self check-in. You'll receive a unique access code via email 24 hours before your arrival. Simply enter the code at the door — no key pickup or meeting required. Detailed instructions with photos are included in your booking confirmation.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in is from 15:00 and check-out is by 11:00. Early check-in or late check-out may be available upon request, subject to availability. Contact us at least 48 hours in advance and we'll do our best to accommodate your schedule.

Question 6

Where do I pick up the keys?

Accepted Answer

No key pickup needed! All apartments use smart lock technology with digital access codes. You'll receive your code by email before arrival. If you have any trouble accessing the apartment, our support team is available 24/7 by phone.

Question 7

What amenities are included?

Accepted Answer

All apartments include high-speed WiFi, air conditioning, a fully equipped kitchen, Smart TV, fresh towels and linens, a hair dryer, and an iron. Many apartments also feature a washing machine, work desk, balcony, and parking. Check individual apartment listings for the complete amenity list.

Question 8

Is parking available?

Accepted Answer

Parking is available for select apartments, particularly in the West tower and New Belgrade locations. Where included, you'll receive a garage access card or code. For apartments without dedicated parking, there are public parking garages and street parking nearby. Contact us for specific parking options.

Question 9

How do I get around Belgrade?

Accepted Answer

Belgrade has an extensive public transport network of buses and trams. Ride-sharing apps like CarGo and Yandex are widely available and affordable. The Waterfront area is very walkable, with most attractions within 15-20 minutes on foot. We also recommend renting e-scooters available throughout the city.

Question 10

Do you offer airport transfers?

Accepted Answer

Yes! We arrange private airport transfers from Belgrade Nikola Tesla Airport (BEG) to your apartment. The transfer takes approximately 20-30 minutes depending on traffic. Book your transfer when making your reservation or at least 24 hours before arrival. Pricing starts at €20 for a standard sedan.

Question 11

Why should I book directly instead of through Airbnb or Booking.com?

Accepted Answer

When you book directly with Koala Apartments, you skip the platform fees that Airbnb and Booking.com charge — which can add 15-20% to the price. You also get direct communication with our team, flexible payment options, and priority for extras like airport transfers. Same apartments, better price, more personal service.

Question 12

Do you offer long-term rental discounts?

Accepted Answer

Yes, Koala Apartments offers discounted rates for stays of 7 nights or more, with even better rates for monthly stays of 30+ days. Long-term guests enjoy prices starting from €35/night depending on the apartment and season. Contact us directly for a personalized quote — we work with digital nomads, business travelers, and relocating professionals regularly.

Question 13

What are the best neighborhoods to stay in Belgrade?

Accepted Answer

For first-time visitors, Belgrade Waterfront is ideal — it's modern, walkable, and right on the Sava river with easy access to the Old Town. New Belgrade (West 65, Savada) offers stunning skyline views and is perfect if you value space and modern amenities. Koala Apartments has 20 apartments across all three areas, so we can match you with the right neighborhood based on your travel style.

Question 14

Is Belgrade safe for tourists?

Accepted Answer

Belgrade is generally very safe for tourists, including solo travelers and families. The neighborhoods where Koala Apartments are located — Belgrade Waterfront, West 65, and Savada — are modern, well-lit, and have 24/7 security. Like any European city, standard precautions apply, but Belgrade consistently ranks as one of the safer capitals in Southeast Europe.

Question 15

How do I get from Belgrade Airport to my apartment?

Accepted Answer

The easiest option is our private airport transfer — we arrange a driver to meet you at arrivals and take you directly to your Koala Apartments apartment for €20. The ride takes 20-30 minutes. Alternatively, you can use the A1 airport bus (about €1.50), a taxi (around €15-20), or ride-hailing apps like CarGo. We send detailed arrival instructions before your trip.

Question 16

What is the best time to visit Belgrade?

Accepted Answer

Belgrade is a year-round destination, but the sweet spots are April-June and September-October when the weather is warm, outdoor cafes are buzzing, and hotel prices are reasonable. Summer (July-August) is peak season with vibrant nightlife and river events but can be hot. Winter is quiet and budget-friendly, perfect for exploring Belgrade's cozy kafanas and cultural scene.

Question 17

Do your apartments have Wi-Fi and a kitchen?

Accepted Answer

Every Koala Apartments unit comes with high-speed Wi-Fi and a fully equipped kitchen with a stove, fridge, microwave, coffee maker, and all the cookware and utensils you need. We know reliable internet and cooking at home matter — especially for longer stays or business travelers who need to stay connected and save on dining out.

Question 18

Are your apartments suitable for business travelers?

Accepted Answer

Absolutely. Many of our guests are business travelers who prefer a proper apartment over a hotel. All Koala Apartments have high-speed Wi-Fi, dedicated work desks, and quiet environments. Our locations in West 65 and New Belgrade are close to the business district, and self check-in means you can arrive on your own schedule — even on late flights.

Question 19

Can I bring pets to your apartments?

Accepted Answer

Some of our apartments are pet-friendly, but this varies by property and building rules. If you're traveling with a pet, let us know when booking and we'll match you with a suitable Koala Apartments unit. A small pet fee may apply. Belgrade itself is quite pet-friendly, with parks and riverside promenades perfect for walks.

Question 20

What is included in the apartment price?

Accepted Answer

The price you see at Koala Apartments is the price you pay — no hidden fees. Every stay includes high-speed Wi-Fi, fresh bed linens and towels, a fully equipped kitchen, air conditioning, Smart TV, and a cleaning before your arrival. Utilities (water, electricity, heating) are included. The only extras are optional services like airport transfer (€20) or additional cleaning during longer stays.

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